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Thriving in Place in the Community Empowered
San Francisco
Technology Needs
Assessment

Bridging the Digital Divide for San Francisco Residents with Disabilities & Older Adults

Photo and interview series celebrating disabled Black, Indigenous, people of color (BIPOC). Overhead shot of six disabled people of color at a rooftop deck party. An Indigenous Two-Spirit person with a prosthetic leg smiles directly at the camera and gives a thumbs up while everyone else is engaged in conversation.

Photo and description provided by Disabled and Here: photo and interview series celebrating disabled Black, Indigenous, people of color (BIPOC). "Overhead shot of six disabled people of color at a rooftop deck party. An Indigenous Two-Spirit person with a prosthetic leg smiles directly at the camera and gives a thumbs up while everyone else is engaged in conversation."

Are you a San Francisco resident with a disability, an older adult (60+), a transition-age youth, a veteran, a person experiencing homelessness, or a caregiver or family member of a person with a disability?

Take the Survey…

Take this survey to tell us about your experiences and challenges accessing the Internet and technology during COVID-19! The survey will be open until April 30th, 2021 and takes approximately 15 minutes to complete. Take the survey, and your name will be entered to win a $50 gift card.

Empowered San Francisco Technology Needs
Assessment Survey:

Recent events with the COVID-19 pandemic underscore the critical importance of bridging the digital divide so that San Francisco residents with disabilities and older adults (60+) have access to equitable and affordable Internet access. Many San Francisco residents with disabilities and older adults still lack access to broadband Internet, devices, and the digital support needed in order to access essential services, information, online healthcare, and to stay consistently and meaningfully connected.

To respond to this critical issue, Thriving in Place (TIP) is conducting a city-wide survey to understand the technology barriers and needs of San Francisco residents with disabilities and older adults (ages 60+) during the COVID-19 pandemic and beyond.

Results of this survey will be shared with the Department of Disability and Aging Services (DAS) and the Mayor's Office on Disability (MOD) to help inform the City's strategy for expanding access to technology resources and solutions needed in order to bridge the digital divide.

American Sign-Language Introductory Video (ASL Vlog) Produced by Urban Jazz Dance Company

Click to download the Transcript & Video Description as an Accessible PDF…

The survey includes questions about access to Internet, devices, assistive technology, and use of technology for telehealth and social activities. The survey is available in six languages (English, Spanish, Chinese, Russian, Tagalog and Vietnamese) online, in printed format, Braille and as a phone-based survey.

In addition to the survey, our team will be conducting a series of Focus Groups and in-depth interviews with a diverse cross-section of disability and aging communities in San Francisco.

Community Advisory Coalition: The needs assessment is driven by a 14-member Community Advisory Coalition composed of a diverse group of Deaf and Disabled community members, non-profit disability and aging cultural workers, veteran and unhoused community advocates, and transition-age youth. The coalition oversees an inclusive process for seeking input and feedback from the community.

Contact us if you need support completing this survey, or would like more information on this project. Contact Cecile Puretz, Program Manager at DigitalEquity@tipsf.org or call 415-593-8129.

If you prefer to complete this survey by phone, please call 415-593-8129 You will be asked to leave a message and phone number, along with your preferred language, and a member of our team will call you back.

The survey is available in multiple languages and accessible formats including an online digital survey, printed survey, Braille survey, and phone-based survey.

Outreach Toolkit:

We are providing access to an outreach toolkit that contains links to the surveys in multiple languages and accessible formats, downloadable flyers, a variety of social media posts, and talking points to use if you would like to help spread the word.

Take the Survey Online


The survey is hosted by SurveyMonkey and available in multiple languages:

Printable Flyer


Download a printable PDF flyer in multiple languages:

Thumbnail image of the Empowered San Francisco Technology Needs Assessment flyer.

Outreach Toolkit


This outreach toolkit contains links downloadable flyers, a variety of social media posts, and talking points to use if you would like to help spread the word:

Outreach Toolkit (Accessible PDF)

Printable Survey


Download a printable PDF survey in multiple languages. Printed surveys can be returned to:

Thriving in Place
832 Folsom St, 9th floor
San Francisco, CA 94107

Phone-Based Survey (for Service Providers to conduct)


We encourage service providers to use these scripts to conduct phone-based surveys with community members. Service providers can enter participant responses into the SurveyMonkey link. Surveys and phone-based scripts are available in multiple languages.

Land Acknowledgement: We humbly and respectfully recognize that we occupy traditional and unceded Ohlone land. We express gratitude for their past and present stewardship of this land.